1 Who We Are

NVConsult.eu ("NVConsult", "we", "us", or "our") is an immigration information and consultancy platform operated from the Czech Republic. We help non-EU nationals explore visa options, job opportunities, and relocation pathways within Europe.

Contact: info@nvconsult.eu  |  Phone: +420 608 705 861  |  WhatsApp available

2 What Personal Data We Collect

We collect personal data only when you interact with our website. The categories of data we may collect include:

• Contact information: name, email address, phone number — provided when you book a consultation, contact us, or subscribe to our newsletter.
• Consultation data: your country of origin, profession, qualifications, and visa goals — shared during a booking or consultation session.
• Technical data: IP address, browser type, device type, pages visited, and time spent on pages — collected automatically via cookies and analytics tools.
• Communication data: the content of emails, WhatsApp messages, or form submissions you send to us.

3 Why We Collect Your Data (Legal Basis)

Under GDPR Article 6, we process your data on the following legal bases:

Legal Basis	Purpose
Contract performance	To provide the consultation service you have booked and communicate with you about it.
Legitimate interests	To improve our services, understand website usage, and prevent fraud.
Consent	To send you our newsletter or marketing emails. You may withdraw consent at any time.
Legal obligation	To comply with applicable EU and Czech law, including tax record-keeping requirements.

4 How We Use Your Data

• Consultations: to prepare, deliver, and follow up on immigration guidance sessions.
• Booking management: to confirm and manage appointments via Cal.com.
• Newsletter: to send immigration tips, visa updates, and NVConsult news (only with your consent).
• Analytics: to understand how visitors use our website and improve our content.
• Legal compliance: to meet our obligations under Czech and EU law.

5 Who We Share Your Data With

We do not sell your personal data. We may share it with the following trusted service providers who process data on our behalf:

• Cal.com: appointment scheduling platform. Processes your name, email, and booking details.
• Google Analytics / Google Search Console: anonymised website usage data for performance measurement.
• Email service provider: for newsletter delivery and transactional emails.
• Meta (Facebook/Instagram): if you interact with our Facebook page or ads, Meta's own privacy policy applies.

All third-party processors are required to handle your data securely and in accordance with GDPR.

6 International Data Transfers

Some of our service providers (such as Cal.com and Google) are based outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7 How Long We Keep Your Data

• Consultation records: up to 3 years from the date of your last interaction, for service continuity and legal compliance.
• Newsletter subscribers: until you unsubscribe.
• Website analytics data: up to 26 months (Google Analytics default).
• Financial and invoicing records: up to 10 years, as required by Czech accounting law.

8 Your Rights Under GDPR

As a data subject, you have the following rights. You may exercise any of them by contacting us at info@nvconsult.eu:

Your Right	What It Means
Right of Access	Request a copy of all personal data we hold about you.
Right to Rectification	Ask us to correct inaccurate or incomplete data.
Right to Erasure	Request deletion of your data (the "right to be forgotten"), subject to legal retention obligations.
Right to Restriction	Ask us to pause processing of your data in certain circumstances.
Right to Portability	Receive your data in a structured, machine-readable format.
Right to Object	Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent	Withdraw consent for newsletter/marketing at any time, without affecting prior processing.

We will respond to all requests within 30 days. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Czech Data Protection Authority (UOOU): www.uoou.cz

9 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of internet transmission is 100% secure.

10 Children's Data

Our services are directed at adults (18+). We do not knowingly collect personal data from children under the age of 16. If you believe a child has submitted data to us, please contact us immediately and we will delete it.

11 Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will always reflect the most recent version. Continued use of our website after changes are published constitutes acceptance of the updated policy.

12 Contact